Privacy policy
ZERO LLC (“we”, “us”) handles the personal information of customers using MAISON LAUREL (“this site”) as follows.
1. Information we collect
When you place an order, contact us or sign up for our newsletter, we receive information such as your name, address, phone number, email address and order details. Credit card information is handled by the payment provider and is not stored by us.
2. Purposes of use
- Arranging and shipping your order, processing payment, and contacting you about your order
- Responding to your inquiries
- Sending the newsletter and other communications you have signed up for
- Improving this site and preventing fraudulent use
We do not use your information for any other purpose.
3. Disclosure to third parties and outsourcing
We do not provide personal information to third parties without your consent, except in the following cases.
- When we provide the information needed for delivery (name, address, phone number and order details) to our suppliers, logistics companies and carriers in order to ship your order
- When we provide the necessary information to payment providers for payment processing, identity verification and fraud prevention
- When required by law, or when disclosure is requested by a court, the police or another public authority
- When the business is transferred through a merger, business succession or similar
4. Provision to businesses outside Japan
Items on this site are sourced from our overseas suppliers after you place your order. For this reason, we provide the information needed for delivery (name, address, phone number and order details) to suppliers and logistics companies located outside Japan (mainly in China), to the extent necessary for shipping. This site also runs on Shopify Inc.’s platform, and your information is stored on Shopify’s servers (including servers outside Japan).
5. Personal identification numbers for international shipping
For international deliveries, we may ask you to provide a personal identification number (such as a passport number or taxpayer number) only when it is required for customs clearance in the destination country or region. This information is used only for submission to the carrier and customs.
6. Security
Checkout on this site uses Shopify’s system, which complies with PCI DSS, the security standard of the credit card industry. We take the measures necessary to prevent the leakage or loss of personal information.
7. Cookies, analytics and advertising
This site may use cookies and similar technologies to understand how the site is used and to show you relevant advertising. This may include third-party services such as Google (analytics and advertising) and Meta (Facebook and Instagram advertising). Cookies do not contain your name or email address. You can also disable cookies in your browser settings.
8. Requests for disclosure, correction or deletion
If you ask us to disclose, correct, add to, delete or stop using your personal information, we will respond promptly after confirming your identity. Please contact us at the address below.
9. Contact
ZERO LLC (MAISON LAUREL)
2-19-2-124 Shiginohigashi, Joto-ku, Osaka 536-0013, Japan
Email: info@themaisonlaurel.com
10. Changes to this policy
We may revise this policy in line with changes in the law or for other reasons. The revised policy takes effect when it is posted on this page.