Refund policy
MAISON LAUREL items are sourced from our overseas partners after you place your order. Because we do not hold stock for immediate exchange, we handle exchanges by re-ordering from our partner.
If an item arrives defective or incorrect
Within 3 days of delivery, send us your order number and a photo showing the problem, through our contact form (here) or by email.
After checking the photo, we will refund the item or re-order a replacement. There is no need to return the item.
A replacement takes about as long as the original order (usually 7–9 days to ship, plus delivery time).
If the size does not fit
Within 3 days of delivery, send us your order number and the size you would like (unworn items with tags only).
We will order the new size from our partner and send it to you. Delivery takes about as long as the original order again (usually 7–9 days to ship, plus delivery time).
We will let you know how to handle the delivered item (whether to return it, and shipping costs) when you contact us. If the size you want is out of stock at our partner, we will contact you to discuss other options.
Before ordering, please check the size guide (garment measurements) on each product page. Feel free to contact us with any size questions before you order.
We cannot accept
- Returns or exchanges for personal reasons other than size (for example, the item looks different than expected, ordering mistakes or duplicate orders)
- Requests made more than 3 days after delivery
- Items that have been worn or had their tags removed (except defective or incorrect items)
- Items sold under special conditions such as sales or coupons (except defective or incorrect items)
- Items worn directly on the skin, such as jewelry (except defective or incorrect items)
Color and texture
Colors may look slightly different from the actual item depending on lighting and your screen.
Cancellations
Once your order is confirmed we begin arranging it with our partner right away, so as a rule we cannot accept cancellations. We may be able to cancel before arrangements are made, so please contact us as soon as possible. As a mail-order purchase, orders are not eligible for a cooling-off period.
If our partner can no longer supply the item
If an item becomes unavailable from our partner after you order (for example, out of stock), we will let you know by email, cancel the order and refund it in full.
International orders that are returned or destroyed
If a package is returned, destroyed or confiscated because duties or import taxes were not paid, or because information required for customs clearance was not provided, it will be treated as a cancellation for personal reasons and the item price and shipping cost will not be refunded.